Owns the meaningful
- Judgement on complex, ambiguous decisions
- Customer relationships, empathy, and trust
- Creative direction and strategic intent
- Final approvals and edge-case resolution
Salesforce · Agentforce · AI
From AI vision to trusted execution
An AI-native partner for Salesforce and Agentforce transformation, helping Gulf enterprises define their AI vision, establish governance, and deploy trusted agents that deliver measurable business outcomes.
AI Strategy
Agentforce
Salesforce AI
Sales Cloud
Service Cloud
Data 360
Experience Cloud
Marketing Cloud
Slack Integration
AI Governance
Reporting & Monitoring
Einstein Trust Layer
Agent Analytics
Tableau Next
Why Tazkia Intelligence
Unlocking AI potential for Salesforce enterprises.
We don't bolt AI onto legacy delivery. Every engagement starts with a clear vision, embeds governance from day one, and ends in trusted agents delivering measurable business outcomes.
01
Vision and roadmap
Every build starts with a defined AI vision, prioritised use cases, and a roadmap that connects strategy to business outcomes.
02
Governance by design
Einstein Trust Layer, agent guardrails, and human-in-the-loop oversight built in from day one. Trusted AI by default.
03
Trusted Agentforce
Agentic AI and Agentforce at the heart of every solution, engineered for the security and scale Gulf enterprises require.
04
Outcomes-first
Lean delivery, senior practitioners, and impact measured in efficiency, revenue, and time-to-value.
Human + AI Collaboration
AI that augments your team, not replaces them
We architect trusted Salesforce systems where Agentforce handles the routine and your people own the meaningful. Dramatic efficiency gains, with governance and judgement intact.
Handle the routine
- Research, summarisation, and first-draft generation
- Lead qualification, case triage, and routing
- CRM hygiene, follow-ups, and data enrichment
- Knowledge retrieval, answers, and next-best actions
30-60%Routine work automated
2-5×Faster cycle times
Hours → SecondsFor first-pass work
Human-in-loopBy design, end-to-end
Services
What we deliver
From AI vision and data foundations through governance to trusted Agentforce deployment and measured outcomes. Strongest emphasis on Service Cloud, Sales Cloud, and Data 360, with broader ecosystem expertise across Experience Cloud, Marketing Cloud, Slack, Tableau, Tableau Next, and Agent Analytics.
AI Strategy, Adoption & Cross-Cloud
Where transformation begins. We define your AI vision and roadmap, assess readiness, establish governance, and prepare your platform and data foundations across the Salesforce Clouds.
ExploreAgentforce for Service
Autonomous service agents that deflect routine queries, triage cases, and hand off seamlessly to your team for the complex work.
ExploreAgentforce for Sales
AI assistants that qualify leads, surface next-best actions, and automate the admin so your sellers spend more time with customers.
ExploreSecurity, Trust & AI Governance
Guardrails, the Einstein Trust Layer, and responsible AI frameworks so enterprises can adopt agents with confidence.
ExploreMonitoring, Reporting & Post-Go-Live
Agent performance tracking with Agent Analytics, executive reporting with Tableau Next, and continuous improvement so AI keeps getting better after go-live.
ExploreManaged Services
Long-term platform partnership: administration, security, releases, and enhancements that keep your Salesforce ecosystem secure, scalable, and evolving.
Explore
Salesforce & Agentforce
One platform. Orchestrated by trusted agents.
We design Agentforce as the connective intelligence across your Salesforce platform, with governance and the Einstein Trust Layer at the foundation. Service Cloud, Sales Cloud, Data 360, and Knowledge give agents the context they need to act with confidence.
- AI vision, prioritised use cases, and a roadmap aligned to business outcomes
- Agentforce orchestrated across Service, Sales, Data, and Knowledge
- Retrieval-grounded responses using Data 360 and Salesforce Knowledge
- Governance, the Einstein Trust Layer, and human-in-the-loop oversight by default
- One lean, senior team accountable from vision through deployment and beyond
Selected Experience
Agentforce work behind the brand
An early-stage firm built on senior practitioners. Recent engagements include the discovery and solution design for a multi-language Agentforce for Service rollout at a global data and analytics organisation.
01 · Discovery
Workshops & requirements
Facilitated cross-functional sessions aligning CX, marketing, and CRM stakeholders on goals, success criteria, and the target operating model, capturing business rules, escalation paths, guardrails, multi-language coverage, and GDPR-aware consent flows.
02 · Design
Service & agent design
Mapped end-to-end journeys across knowledge deflection, case escalation, and lead generation, defining topics, intents, classification rules, and conversation flows with human handover points.
03 · Implementation
Architecture & workflows
Architected the Agentforce, Data 360, and Knowledge stack with retrieval grounded in 150+ articles; designed case-creation flows, duplicate handling, and assignment-rule integration.
04 · Agent Analytics
Monitoring implementation
Implemented agent monitoring using Salesforce Agent Analytics out-of-the-box metrics, wired to CSAT capture and post-interaction logging into Service Cloud.
05 · Monitoring
Post-go-live visibility
Ongoing visibility into agent performance, deflection rates, escalation patterns, and operational health across every agent session.
06 · Optimisation
Continuous improvement
Insight loops that surface Knowledge gaps and tuning opportunities, so agent quality and deflection keep improving quarter on quarter.
Agentforce for Service
Partner contribution to a multi-language Agentforce for Service rollout at a global data and analytics organisation: a chatbot deployed across four country websites (UK, Germany, Austria, Switzerland) and four languages, covering knowledge deflection, case escalation, and lead generation. Delivered alongside the client's prime implementation team; names and figures generalised for confidentiality.
What clients say
Senior leaders, in their own words
Agentforce and AI agents are a turning point for our Customer Success team. By taking on the repetitive workload, they free our people to focus on the complex, high-value cases that genuinely move the needle for our customers, and that is exactly the kind of productivity and outcome shift we have been working towards.
A thoughtful, senior team that understood both the marketing reality and the Salesforce platform. Their work on conversational AI and adoption gave us confidence that intelligent agents would augment, not replace, what our people do best.