Owns the meaningful
- Judgement on complex, ambiguous decisions
- Customer relationships, empathy, and trust
- Creative direction and strategic intent
- Final approvals and edge-case resolution
Salesforce · Agentforce · AI
Unlocking AI potential for Salesforce enterprises
Tazkia Intelligence is an AI-native partner for Salesforce and Agentforce transformation. We design intelligent systems where AI agents and your people work side by side, engineered for the security and scale enterprises require.
Why Tazkia Intelligence
Built around Agentforce. Engineered for the enterprise.
We don't bolt AI onto legacy delivery. Every engagement is engineered from the ground up around agentic AI, Agentforce, and intelligent systems that work alongside your people.
Agentforce-led
Agentic AI and Agentforce sit at the core of every solution we ship, not as an afterthought.
Salesforce specialists
Deep expertise across Agentforce, Service Cloud, Sales Cloud, Data Cloud, and Knowledge. No detours, no shadow stacks.
Human + AI
AI agents handle the routine; your people own the meaningful. Efficiency without erosion of judgement or trust.
Outcomes-first
Lean delivery, senior practitioners, and value measured in efficiency, revenue, and time-to-impact.
Human + AI Collaboration
AI that augments your team, not replaces them
We architect Salesforce systems where Agentforce handles the routine and your people own the meaningful. The result: dramatic efficiency gains, without eroding judgement, creativity, or trust.
Handle the routine
- Research, summarisation, and first-draft generation
- Lead qualification, case triage, and routing
- CRM hygiene, follow-ups, and data enrichment
- Knowledge retrieval, answers, and next-best actions
30-60%Routine work automated
2-5×Faster cycle times
Hours → SecondsFor first-pass work
Human-in-loopBy design, end-to-end
Services
What we deliver
An Agentforce-led delivery portfolio with strongest emphasis on Service Cloud, Sales Cloud, and Data Cloud, and broader ecosystem expertise across Experience Cloud, Marketing Cloud, Slack, Tableau, Tableau Next, and Agent Analytics.
Agentforce for Service
Autonomous service agents that deflect routine queries, triage cases, and hand off seamlessly to your team for the complex work.
Agentforce for Sales
AI assistants that qualify leads, surface next-best actions, and automate the admin so your sellers spend more time with customers.
Security, Trust & AI Governance
Guardrails, the Einstein Trust Layer, monitoring, and responsible AI frameworks so enterprises can adopt agents with confidence.
AI Customer Engagement & Slack
Multilingual, knowledge-grounded conversations across web, messaging, and Slack, with Agentforce productivity in the flow of work.
Monitoring, Reporting & Post-Go-Live
Agent performance tracking with Agent Analytics, executive reporting with Tableau Next, and continuous improvement so AI keeps getting better after go-live.
AI Strategy & Adoption
Readiness assessment, prioritised use cases, and AI literacy so the people working with agents are confident, productive, and trusted.
Salesforce & Agentforce
One platform. Orchestrated by intelligent agents.
We design Agentforce as the connective intelligence across your Salesforce platform, drawing on Service Cloud, Sales Cloud, Data Cloud, and Knowledge to give agents the context they need to act with confidence.
- Agentforce orchestrated across Service, Sales, Data, and Knowledge
- Retrieval-grounded responses using Data Cloud and Salesforce Knowledge
- Human-in-the-loop escalation, governance, and trust by default
- One lean, senior team accountable from discovery through go-live
Selected Experience
Agentforce work behind the brand
An early-stage firm built on senior practitioners. Recent engagements include the discovery and solution design for a multi-language Agentforce for Service rollout at a global data and analytics organisation.
Partner contribution to the design of a Salesforce Agentforce chatbot deployed across four country websites (UK, Germany, Austria, Switzerland) and four languages. The engagement covered three integrated agent scenarios and the operational model behind them.
- Discovery workshops. Facilitated cross-functional sessions to align CX, marketing, and CRM stakeholders on goals, success criteria, and target operating model.
- Requirements gathering. Captured business rules, escalation paths, agent guardrails, multi-language coverage, and GDPR-aware consent flows.
- Service process design. Mapped end-to-end customer journeys across knowledge deflection, case escalation, and lead generation, including human handover points.
- AI agent use case definition. Defined topics, intents, classification rules, and conversation flows for the agent's role within Service Cloud.
- Solution architecture support. Architected the Agentforce + Data Cloud + Knowledge stack using the Agentforce Data Library, with retrieval-augmented generation grounded in 150+ Knowledge articles.
- Operational workflow mapping. Designed case-creation flows, duplicate handling, assignment-rule integration, CSAT capture, and post-interaction logging into Service Cloud.
- Agent monitoring and operational insight. Implemented agent monitoring using Salesforce Agent Analytics out-of-the-box metrics, providing post go-live visibility into agent performance, deflection rates, escalation patterns, and operational health.
Delivered as a partner contribution alongside the client's prime implementation team. Names and figures generalised for confidentiality.
What clients say
Senior leaders, in their own words
Agentforce and AI agents are a turning point for our Customer Success team. By taking on the repetitive workload, they free our people to focus on the complex, high-value cases that genuinely move the needle for our customers, and that is exactly the kind of productivity and outcome shift we have been working towards.
A thoughtful, senior team that understood both the marketing reality and the Salesforce platform. Their work on conversational AI and adoption gave us confidence that intelligent agents would augment, not replace, what our people do best.